MSA hails 'best ever' start to licensing season
The Motor Sports Association has announced that its licensing
department has already processed more than 10,000 competition
licences for 2008 - an increase of around 50% on the same
time last year - making this the organisation's most efficient
year ever.
As a result of the MSA's substantial additional investment
this year, all licences are being turned around within the
stated 15 working days and many competitors are receiving
their licences much earlier.
"We have invested heavily this year to ensure that we
are able to offer a first class service to our customers,"
says Colin Hilton, MSA Chief Executive. "We have brought
in more staff, both to handle the level of telephone enquiries
and also to process the applications and we have upgraded
the hardware we have in-house to enable capacity to be increased.
"There are less calls coming in to the department and
that means that staff are not being taken away from their
duties to answer queries and send urgent faxes, so everything
is working much more efficiently."
Another factor in the improved service has been the large
increase in people making their renewal application online,
the numbers for which have more than doubled since last year,
as well as the increased use of the online tracking facility
set up last year.
But while many people are now receiving their licences much
more quickly, the MSA is advising that competitors should
continue to make their applications in good time.
"As long as applications are correctly filled in and
all the required details and paperwork enclosed, we are getting
licences to people well within the regulation 15 working days,"
says Steve Redhead, MSA Licensing Manager. "But this
should not encourage people to leave their application late
- we would ask people to get their forms in as soon as possible.
"We would also recommend that wherever possible people
use the website to renew their licence. It's a far more straightforward
process and is the fastest way to get your licence. Unfortunately
not all licence types are suitable for online submission,
but we will continue to investigate ways to enable more to
be processed online in the future
|
